Case Study: North Shore HVAC After-Hours Leads

North Shore HVAC missed after-hours calls when techs were on site. Voicemail meant callers moved to the next Google result.

They deployed GreetQ with a knowledge doc for service areas, emergency fees, and booking windows. Telnyx inbound pointed to GreetQ in one afternoon.

Within the first week, transcripts showed intent breakdown: 40% scheduling, 35% pricing FAQ, 25% urgent dispatch. SMS summaries let the owner callback hot leads within minutes.