Is GreetQ compliant for Canadian dental clinics?
GreetQ handles caller information under PIPEDA with org-scoped isolation, export, and deletion. BC clinics on Enterprise get controls aligned with provincial health privacy expectations.
Frequently asked questions
Everything customers and teams ask about GreetQ, pulled together in one place.
Can it book directly into our schedule?
Yes — GreetQ books into Google Calendar live during the call and texts your front desk a recap of every booking. Practice-management integrations are available via API and webhooks.
What happens with a dental emergency?
You define escalation rules. Urgent intents trigger an immediate warm transfer to your on-call line with a transcript and summary handed over.
Can GreetQ tell emergencies from routine calls?
Yes. Intent detection separates no-heat emergencies from tune-up requests. Emergencies follow your escalation rules — warm transfer or instant SMS to dispatch.
How does my dispatcher get the details?
Every call ends with an AI summary, captured address, urgency, and action items — sent by SMS and visible in the dashboard.
Does it work after hours?
24/7 by default. After-hours calls book into your calendar or escalate to your on-call line based on rules you set.
Does every call get logged?
Yes — transcript, intent, summary, and action items are stored per call with an org-scoped audit trail, useful for client file documentation.
Can callers reach a human?
Warm transfer rules route by matter type, caller, or urgency. The receiving lawyer gets the transcript and summary before picking up.
Is caller information confidential?
Data is org-isolated and handled under PIPEDA with export and deletion controls. See our Security page for the full posture.
I'm on the tools all day — how do I get my messages?
Every call becomes an SMS summary with the caller's number, job details, and an action item. Review the full transcript in the dashboard later.
Can it tell big jobs from small ones?
Yes — intent detection captures project scope so you can prioritize estimates. You set the questions it asks.
What if the caller insists on talking to me?
Set warm-transfer rules: emergencies ring through to your cell with context; routine quotes book a callback window.
Can it route calls to the right agent?
Yes — route by listing, area, or round-robin. The receiving agent sees the caller's intent and transcript before answering.
What about after-hours buyer calls?
GreetQ answers 24/7, captures buyer intent and budget, books showings into shared calendars, and texts the agent a summary.
Does it know my listings?
Upload listing sheets to the knowledge base and the agent answers availability, features, and showing questions accurately.
Can it take reservations during the dinner rush?
That's exactly when it shines — every call answered in under 2 seconds while your staff stays on the floor.
What about complicated requests?
Large parties, catering, and special events follow your routing rules — captured in detail and escalated to a manager.
Does it integrate with reservation systems?
Google Calendar booking works today; reservation-platform integrations are available via API and webhooks.
Can it book by stylist and service?
Yes — service durations and per-stylist calendars are configured in setup, so a cut-and-color books the right time with the right person.
What happens when clients cancel by phone?
GreetQ cancels or reschedules, updates the calendar in real time, and logs the change — recovering slots you'd otherwise lose.
Will it sound like my salon?
You set the greeting, tone, and personality. Preview the voice before going live.
Quebec salons and Bill 96?
English voice is live today. French voice and a fully French dashboard are on our roadmap — join the waitlist at /fr for updates.
How does it tell a flood from a dripping tap?
Urgency detection follows your triage rules: emergencies escalate immediately to on-call staff; routine requests are logged with details for business hours.
Can tenants reach a human at 3 AM?
For genuine emergencies, yes — warm transfer to your on-call line with the unit, issue, and transcript already captured.
Is there a record for disputes?
Every call is transcribed, summarized, and timestamped in an org-scoped audit trail.
Is GreetQ built for Abbotsford & Fraser Valley businesses?
Yes — GreetQ is developed right here in Abbotsford, BC specifically for local trade contractors and service providers across the Fraser Valley.
Can I use an Abbotsford 604 or 778 number?
Yes — GreetQ provisions local 604 or 778 numbers or forwards from your existing business line.
How fast do I get notified when an Abbotsford client calls?
Immediately. Within 5 seconds of hanging up, you receive an SMS with the caller's name, phone number, address, and call summary.
Does GreetQ support Chilliwack local phone numbers?
Yes — provisions local 604 and 778 numbers or forwards from your existing line.
How does GreetQ help Langley contractors?
It answers incoming calls while you're on job sites so leads don't call your competitors.
Does GreetQ handle high call volumes in Surrey?
Yes — handles unlimited concurrent calls with zero hold times.
Is GreetQ suitable for Metro Vancouver businesses?
Yes — built for trade contractors, clinics, and professional services across Vancouver.
Does GreetQ work with local Mission phone numbers?
Yes — fully compatible with all Fraser Valley numbers.
Can GreetQ integrate with our CRM?
Yes — instant webhooks & Zapier/Make integrations.
Is GreetQ easy to set up for Maple Ridge contractors?
Takes less than 10 minutes to configure and go live.
Can GreetQ handle freight terminology like rate cons, reefers, and PODs?
Yes — GreetQ is pre-configured with trucking vocabulary including Rate Confirmations, BOL/POD paperwork, dry van vs reefer equipment, deadhead miles, detention, and lumper fees.
How does GreetQ notify dispatchers when a broker calls?
Within 5 seconds of call completion, dispatchers receive an SMS summary with broker name, load origin/destination, equipment type, and rate details.
Can drivers text photos of Proof of Delivery (POD) documents?
Yes — Telnyx MMS integration receives photos of signed PODs, matches them to the load number or driver phone, and attaches them to the invoice.