Can GreetQ tell emergencies from routine calls?
Yes. Intent detection separates no-heat emergencies from tune-up requests. Emergencies follow your escalation rules — warm transfer or instant SMS to dispatch.
Industry
Qualify leads before dispatch
Capture address, urgency, and issue details on the first ring. Peak summer and winter volume handled 24/7 while techs are on jobs.
$300+average value of a single missed service call
Real scenarios
Calls GreetQ handles for you
“My furnace died and it's -8 outside.”
Flags emergency, captures address, warm-transfers to on-call tech
“How much for an AC tune-up?”
Quotes your published rate, offers to book the visit
“Can someone come look at a noisy heat pump this week?”
Captures issue + address, books the first open slot
“Do you service Abbotsford?”
Confirms coverage area from your knowledge base
“I need a quote for a new furnace install.”
Captures home details, schedules an estimate visit
“What are your weekend rates?”
Answers from your rate card, books if the caller is ready
What your business gets
- Capture address and urgency
- Quote FAQs from knowledge base
- SMS summary to dispatch
- 24/7 emergency triage
Illustrative example — not a real customer
“A home-services team could test a sandbox call, add knowledge-base answers, and review sample intent trends before launch.”
Common questions
How does my dispatcher get the details?
Every call ends with an AI summary, captured address, urgency, and action items — sent by SMS and visible in the dashboard.
Does it work after hours?
24/7 by default. After-hours calls book into your calendar or escalate to your on-call line based on rules you set.
Ready to stop missing calls?
Also serving: AI Receptionist & Lead Intake for Trade Contractors · AI Receptionist & Maintenance Triage for Property Managers